OptimizeAI
You implemented Freshworks. You're still waiting on the ROI.
70%
Most self-implemented platforms leave savings unrealized. We close the gap.
From AI activation to workflow optimization, we recover the value your implementation left behind
— and achieve the platform's full potential.
Get Your Free Consultation →
Real Results. Real Clients. No Vendor Benchmarks.
Delivered across Freshservice and Freshdesk environments.
20–53%
Ticket Volume Reduction
30–61%
Handle Time Reduction
9 wks
To Full AI Activation
<4 mo
Typical Payback Period
IS THIS YOU?
Are You Leveraging the Power of Freddy AI?
1
You implemented Freshworks but tickets are being assigned and handled manually
2
Your agents are overburdened - responding to users and service requests
3
Freddy AI is part of your plan — but still not part of core workflows & automations
4
Your leadership is asking why the help desk savings hasn't materialized yet
You have a powerful platform. Supercharge your Agents with OptimizeAI.
What you get
Agent Productivity. Help Desk Savings.
Costs are down, productivity is up, and your leadership has full visibility.
1
Up to 35% reduced TCO
fewer manual touchpoints, less agent overhead, and AI handling demand that previously required headcount.
2
4 months to full payback
every component of your license put to work so the ROI your leadership expected is the ROI they see
3
60% → 94% SLA compliance improvement
faster resolutions and consistent 24/7 service quality that customers and employees notice from day one.
4
Up to 61% reduction in handle time
AI assisting on every interaction and automation owning the repetitive work, same headcount with significantly more capacity.
5
Up to 53% reduction in ticket volume
AI resolving demand before it reaches your team, compounding your cost-per-interaction savings quarter on quarter.
your future state
What Your Help Desk Will Deliver
Closing the gaps that you see in your Freshworks environment.
AI Activation
AI Capabilities Fully Activated
Freddy AI is in your plan, but it is still dormant in most environments.
↑ Reduce cost per ticket
Automation
Manual Work Automated
Triage, routing, and escalations still rely on people instead of workflows.
↑ Agent capacity increased
Integration
Integrations That Work
Your Freshworks environment still depends on manual movement between systems.
↑ Unified data and assets
Visibility
Leadership Having Visibility
Without clear dashboards, platform performance stays disconnected from business outcomes.
↑ Increased operational visibility
our delivery approach
PATH TO OUTCOME™
A proven 9-week framework. Four phases. Measurable outcomes.
01 · Plan
Audit your environment — AI activation status, automation gaps, integration landscape, and quick wins.
02 · Align
Define outcomes. Agree the architecture. Align stakeholders before anything touches your platform.
03 · Transform
Activate AI, deploy automations, build integrations — platform optimised to perform, not just function.
04 · Harness
Measure outcomes. Train your team. Hand over a platform that compounds in value over time.
FAQs (placeholder for now - will be for SEO later)

Can't our internal IT team handle this?

They can handle the platform. Activating Freddy AI correctly, building enterprise integrations, and designing automation workflows that hold up at scale requires a depth of Freshworks expertise most internal teams were never hired to develop. We bring that expertise in — faster and at lower risk than building it in-house.

What if we are not sure whether our platform is underperforming?

That is exactly what the free assessment is for. In 30 minutes we will walk through your current environment, identify where the gaps are, and give you an honest view of what is recoverable — and what it would take to get there. No commitment required.

We already have a Freshworks partner. Why do we need B-TRNSFRMD?

Most Freshworks partners focus on getting the platform live. We focus on what happens after — AI activation, automation coverage, integrations, and the outcomes your current partner never came back to deliver. If your platform is live but underperforming, that is exactly the gap we are built for.

Stop Leaving Savings On The Table.
Talk to a B-TRNSFRMD expert. We'll show you exactly where your Freshworks platform is falling short — and what it will take to close the gap.